Holiday. Experience. Excellence.

General Tour Information & Cancellation Policies

Transportation: Round trip via modern, Deluxe Motorcoach, equipped with restroom, air-conditioning, adjustable lounge seats, tinted windows, public address systems, and video systems.

Accommodations: Your accommodations are highly rated and chosen on the basis of location, cleanliness and food, and are the best hotels available. Room assignments are always made by the hotel in an impartial manner. However, if there is a need, we will make a special request. Please advise when making a reservation if you have a special need.

Sightseeing: All sightseeing tours, guides, and admissions are covered in the tour price as outlined in the itinerary.

Meals: Meals are covered only if so stated in the itinerary. The following codes, when listed at the end of the day, describe the meals included on that day:

  • CB = Continental Breakfast
  • B = Breakfast
  • L = Lunch
  • BL = Boxed Lunch
  • D = Dinner

Due to circumstances beyond our control, it may be necessary from time-to-time, to substitute meals on different days of the itinerary. Each tour will include the number and types of meals which are listed in the Tour Summary.

Walking: On all tours, leisurely walking is a part of the trip. For tours where more than average walking may be required the itinerary should note that some additional periods of walking or climbing may be required. Please wear comfortable shoes for walking.

Luggage Handling: Luggage service, on all overnight trips, is limited to one large bag per person. You may also bring a small overnight bag, which would be your responsibility. Don’t overpack. It’s always wise to travel light.

Tour Directors and Drivers: There are lots of integral people in our business who plan your tour with you, the customer, in mind. They make sure your hotels, meals, sightseeing attractions, and miles driven in a day will aid you in having one of the best vacations available.

After all this in-office planning and preparing, it is then turned over to our very professional and experienced Tour Directors and Drivers. All of our Tour Directors and Drivers are handpicked so that you, the customer, get the most for your vacation dollar.

Our Tour Director assists you from the moment you get on the motorcoach until you finish your tour. The Tour Director stands in line for your tickets, checks you in at your hotel, plays bingo, and informs you of the many sights you may see. So many of you have told us that we have the best Motorcoach Drivers in the business. Our Drivers are not only professional in every respect, but are also caring, congenial, and helpful. Most importantly, our Drivers and Tour Directors look forward to each and every trip, so that you’ll feel special from the 1st day to the end of the tour. This is why Holiday Tours is truly Your Best Vacation Value!

Cell Phone Etiquette on the Motorcoach: Please be considerate of your fellow passengers while on the coach. Put your cell phone on vibrate, or silent, if possible. Turn the volume on your ringer down if you must leave it on. Lower your voice when taking a call while on the coach and keep conversations brief. Avoid personal topics when others can hear you. Your help in making the motorcoach experience as enjoyable as possible for everyone is greatly appreciated.

Photos on Tours: By participating in group photographs while on a Holiday tour, you are agreeing that we may use that photo for promotional purposes.

Wifi & Electrical Outlets: On all overnight tours, the motor coach scheduled will be equipped with wifi and electrical outlets for passenger use.   Sometimes, due to unforeseen reasons, a wifi/outlet equipped coach may not be available due to mechanical or electronic issues.  On day trips, a coach with wifi and outlets will be utilized based on availability. Wifi is not included on the day trips to Harrah’s Cherokee Casino and not available in Canada. Outlets are intended for small electronic devices only. Large loads will cause the system to overload and shut down.

Child Pricing: On many of our most popular tours, a discount is allowed for children when accompanied by an adult. The age to qualify for a discount varies by attraction. Ask about this special discount when making your reservation.

Radios: No radios may be played on the motorcoach without the use of headphones, in order not to disturb other passengers.

Smoking: Smoking on the motorcoach is not permitted, and is prohibited by federal law; however, frequent rest stops should alleviate any problems. The use of electronic cigarettes, vaping, chewing tobacco or dip is also prohibited on the motorcoach.

Wheelchair Accessible Coaches:  If you will require use of a wheelchair accessible coach during your tour, please make that request when you make your reservation.  Should your needs change after that point, please advise us as soon as possible so that we can ensure an accessible coach is available.

ADA Accessibility: Holiday will seek to accommodate the needs of persons with disabilities in compliance with the Americans with Disabilities Act. Although Holiday will notify and request accessible facilities, we cannot guarantee that all facilities, attractions, and stops will provide access that complies with ADA requirements. Please note that Canada and international destinations do not adhere to ADA requirements. Tour participants who require personal assistance, such as pushing your wheelchair or personal care, must be accompanied by a companion who is capable of, and totally responsible for, providing such assistance. Holiday personnel cannot assist with individual physical, medical, or personal needs. Wheelchairs will be accommodated. Scooters will be allowed on a first-come, first service basis until there is no remaining storage capacity after loading all passenger luggage. If you choose to bring a scooter, it is your party’s responsibility to load it onto and off the vehicle. At the time of departure, if it is determined that an individual is not suited to travel safely on a tour, boarding will be denied and the cost of the trip will be refunded, less any non-refundable monies extended on your behalf. Advance notification is required so that we may better serve you. 

Medical Aids: Passengers needing to travel with oxygen tanks may do so as long as the tank does not exceed 99 pounds. Electrical medical devices must be battery operated as the electrical system on the bus is not intended for large loads and will shut down.

Roommate Requests: If you are having difficulty finding a roommate, give us a call. While it is not our policy to assign a roommate to you, we do maintain lists of those looking for roommates. If we are unsuccessful, the single rate applies.

Pricing: All prices are quoted per person. Sharing a room is a better value; so, travel with a friend.

Single: 1 Person per Room
Double: 2 People per Room
Triple: 3 People per Room
Quad: 4 People per Room
All Triple and Quad rooms, as well as most Double rooms, feature two double beds.

Reservations and Deposits: Reservations will be accepted on a first come, first serve basis. It is imperative that reservations be made at the earliest possible date to ensure availability of a certain tour. RESERVATIONS ARE TENTATIVE UNTIL DEPOSIT IS RECEIVED. Please provide a DAY TIME phone number, preferably a CELL phone number, in addition to your home phone number.

Deposits are due 10 days after making your reservations.
• Tours of 7 or fewer days require a $25 deposit.
• Tours of 8 days or more require a $100 deposit.
• One-day trips require full payment to reserve a seat.

Credit Cards: For your convenience we accept MasterCard, Visa, American Express, and Discover. In the event you have to cancel, or a trip is cancelled, any amount charged will be credited back to the original credit card that was charged. If you would prefer your refund to be a check, then you must pay by check, cash, or money order.

Check Payments: When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

Returned Checks: A $25.00 service charge will be imposed for all returned checks. If collection efforts are necessary, reasonable collection charges will also be imposed.

Travel Dollars: Travel Dollars are awarded to each passenger on overnight motorcoach trips at the rate of $1 per night stay. These dollars are mailed to you and are valid for 1 year after your trip date. To use your Travel Dollars on future catalog tours only, simply mail or bring them to us, noting which trip you would like them applied to and the dollar amount acts as cash. Should you use your travel dollars on a trip but then need to change or cancel your reservation, the travel dollars will either be moved to your next trip or posted in our credit file for future use.

Gift Certificates: Gift Certificates can be purchased in any increment to use towards future trips. Simply mail or bring in your Gift Certificate noting which trip you would like it applied to. Should you use your Gift Certificate on a trip but then need to change or cancel your reservation, the Gift Certificate will either be moved to your next trip or posted in our credit file for future use.

Rain Delays/Rain Outs: In the event of a rain delay, the group will wait a reasonable amount of time in hopes the event will take place. In the event of a rain out, if the event can be rescheduled in the itinerary, we will make every effort to do so. If it would significantly affect the duration of the tour, the motorcoach will have to return unless there is 100% agreement by the group to delay the return date of the tour (subject to motorcoach availability). Additional lodging expenses will be borne by tour participants. Whenever possible, in the event of a rain out and the coach returned home, we will reschedule the event at minimal cost with sufficient interest.

Other Weather Related Instances: All tours will operate as scheduled unless it is cancelled by our office. We will call to advise if a tour is not going. Weather situations, which are beyond our control, that develop while a tour is already underway, will be dealt with to ensure your safety and to include as much of the original tour as possible. In the event a weather delay forces the extension of a tour, additional lodging expense will be the responsibility of the passenger.

Casino Trips: For tours involving Casinos, there is a minimum age requirement. You must be 21 years old to enter. You must provide proof of your age upon request. On all Casino trips, per the Casino guidelines, we must supply them with the name, address, and birth date of each passenger. Also, casinos are now requiring that all guests supply a valid email address in order to register for their Rewards Program and receive passenger incentives, including free slot play. In the future, the casinos will be shifting from distributing coupons to players via US Mail to utilizing email as the standard distribution method. Please provide this information to the sales agent when you sign up on a Casino Tour.

**Picture identification is required to collect any bonus or winnings. Any coin bonus or complimentary meals offered by a casino are subject to change. All passengers will receive the bonus current at the time of your trip.

Coach Courtesy: Persons traveling alone or in an odd numbered group (i.e. 3,5) will usually need to share a row with another passenger. Punctuality is extremely important when traveling in groups. Each person should remain seated, particularly during city driving and coach start-up.

Cancellations: Unless otherwise stated in the itinerary, tours with 4 or fewer days, cancellations must be received two weeks prior to departure in order to notify persons on the waiting list. For tours of 5 days or more, cancellations must be received 30 days prior to departure. Cancellations within this period are subject to payment forfeiture. No shows = No refund. A different cancellation policy is required for air and cruise programs or as stated in the itinerary under Special Notice. Trip Cancellation Insurance is available from our office.

Cancellation Policy Waiver: This waiver, offered by Holiday Tours, is similar to the Trip Cancellation Insurance at a lesser cost. The same guidelines apply concerning cancellation. Cost for the Cancellation Policy Waiver is 5% of the total trip cost. The waiver may only be purchased within 7 days of signing up for the trip or before normal cancellation penalties are in effect, whichever comes first. The waiver may not be purchased for trips that include a cruise or airfare. All monies paid for waivers are non-refundable. Please note: This is not insurance. This will not provide an airline ticket in case a passenger gets sick during a trip. The purpose of this waiver is to help with needs to cancel before the trip actually departs. Once the trip departs, the waiver is not in effect. Call our office for details on our Cancellation Policy Waiver.

Trip Cancellation Insurance: As many have requested, special trip cancellation/interruption insurance is available. If purchased at the time of your initial tour deposit, most pre-existing condition exclusions are waived. Call our office for details.

No Shows: It is the individual’s responsibility to arrive at the departure location on time. Holiday Tours cannot be held responsible if you do not arrive on time (no matter what the reason) and miss the coach. We are on a schedule and must depart on time. If you are unsure of where a departure point is located, make a dry run so you will be sure you know where to go the day of the trip. There will be NO REFUND for no shows on a trip; so be sure you allow enough time to get to the departure point and be sure you know how to get to that departure location.

Return Times: All return times listed are approximate and apply to Level Cross only. Return times to other departure points will vary accordingly.

Cruise Cancellation Policy: This cancellation policy applies to motorcoach cruise vacations offered by Holiday Tours, Inc., unless noted otherwise under Special Notice of the cruise itinerary, and will not be altered for any reason. Therefore, we strongly recommend the purchase of Trip Cancellation Insurance. Name changes within the cancellation period will result in additional fees, up to and not limited by the cancellation fee. To avoid this fee, be sure and use your full legal name when making reservations. Brochures are available from the office.

Refund Amount

100 Days or more Full Refund
99 - 80 Days 75% Refund
79 - 65 Days 50% Refund
64 - 35 Days 25% Refund
34 Days or Less No Refund
** Subject to Change**

Fly Tours/Fly Cruises: A Holiday Tours representative will accompany any group of 30 people or more on these special deluxe vacation packages. On groups of less than 30, you will still be able to enjoy the group rate. Due to the uncertainty of flights schedules, if multiple departures are required, you may not be on the same flight as the escort. Transportation to and from airport is not included.

Carnival Cruise Line guests are prohibited from bringing water, sodas and other beverages on board that are packaged in bottles. A small quantity of non-alcoholic beverages packaged in cans or cartons may be brought onboard on embarkation day only in guests’ carry-on luggage. Bottled water or soda can be delivered to your stateroom for a fee. Please visit to review pricing and place your bottled water order prior to your cruise.

Passport Requirements:

Air Travel - All Persons traveling by air, outside the United States, are required to present a passport book or other valid travel document to enter or re-enter the United States.
Land and Sea Travel - All Persons traveling by land and sea, outside the United States, are required to present a passport book/card, or other valid travel documents to enter or re-enter the United States.

EXCEPTION for Closed-Loop Cruises ONLY: US Citizens on closed-loop cruises (cruises that begin and end at the same port in the U. S.) will be able to enter or depart the country with proof of citizenship, such as a birth certificate (original or copy with a raised seal) and laminated government issued picture ID, denoting photo, name, and date of birth.
Children under age 16 will be able to continue crossing land and sea borders using only a U.S. birth certificate (or other form of U.S. citizenship, such as a naturalization certificate).

The Passport Card: The passport card is only valid for land and sea travel between U.S. and Canada, Mexico, the Caribbean region, and Bermuda.
A passport is highly recommended. Passengers must be aware that should an emergency situation occur, without a passport, return home via air would not be possible.
Passport requirements are subject to change by the US Department of Homeland Security (, or by the cruise line involved. A change in passport requirements will not waive any cancellation penalties. Non-U.S. citizens must carry a valid passport and alien card. All non-U.S. citizens must also have a “multiple entry” visa for tours (or optional excursions) entering Canada, Mexico, and the Caribbean Islands and returning to the United States. Securing any visas is the responsibility of the tour participant.

To obtain a passport, visit your local post office. Call the Holiday office should you have questions about requirements for a specific vacation choice.

Taking food across U.S. - Canadian Border: Travellers are required, by law, to declare all plant, animal, and food items they bring into Canada. This includes items related to plants, animals and food, or their by-products. Failure to declare food products can result in fines.

Suggestion: For ease of money exchange, if you use a credit card while in a foreign country, you will receive the current rate of exchange, without the hassle of having to exchange the amount you need into foreign funds. (An exchange fee may be charged - call your credit card company.)

Motorcoach Seat Assignment: All passengers are assigned seats for the duration of the tour. When you make your reservations, you may make a seating request, i.e. “front,” “middle,” or “rear.” As Final Documents are being issued, your seating requests will be honored in the order your final payment was received. If you are travelling with a roommate or a group, your seats will be assigned based on the receipt of the last final payment. If sitting near other members of your group is unimportant, please mention this when you make your reservation. Odd numbered groups, i.e. 1,3,5, may be seated across, or in front of each other, and/or matched with other odd numbered groups to avoid single seats scattered throughout the motorcoach.

We are unable to reserve sections of the motorcoach for special needs such as motion sickness. Please consult your doctor for advice. Also, you may wish to make your reservation and pay early to secure a seat which might alleviate the problem.

All seat assignments will be made in a FAIR and IMPARTIAL manner.

Roomier Coaches: For all long tours of 7 days or more, we do our best to send a "roomier coach."  This means that we will send one of our 50-passenger coaches on the trip. These coaches have fewer seats, and therefore have more leg room and personal space per seat. The only exception to this will be if we need to utilize a wheelchair-accessible coach for the tour. In this case, one of our lift-equipped coaches would be assigned.

Baggage & Carry-ons: While Holiday Tours will make every effort to protect and secure your personal belongings which are stored in the baggage bays, Holiday Tours expressly denies responsibility for these items. No responsibility is accepted for loss or damage to baggage or any of the passengers’ belongings. Baggage insurance is available.

Passengers are limited to 70 pounds of total baggage per person. This includes all forms of cargo including, but not limited to: carry-ons, baggage, wheelchairs, motorized wheelchairs (including carts and scooters), air tanks, walkers, computers, radio/tvs, or any other items they wish to place inside or underneath the motorcoach. Items in excess of the passenger’s 70 pound allowance will be accepted on a space-available basis only. Generally, this will be determined on the morning of departure.
Individual items weighing over 70 pounds will obviously only be accepted on a space available basis. Additionally, these items will require people accompanying that passenger to be able to load and unload that item from the motorcoach as we cannot expect the driver to handle parcels in excess of 70 pounds. If the item may be disassembled such that no single piece exceeds the 70 pound limit, then it may be handled on a space available basis. The driver cannot be responsible for assembly/disassembly.
These rules are necessary to ensure all passengers may include their luggage on overnight trips. Motorcoach baggage space is limited, so there must be limitations on passenger cargo as well.

Local Accommodations: For our out-of-town customers who desire local accommodations, there are a variety of hotels in the Greensboro, Asheboro, and Archdale/High Point areas to consider.

Breakfast Stop: There will be a breakfast stop on all trips departing Level Cross at 7:00 AM or earlier, unless noted in itinerary.

Lost & Found: Any items which are left on the coaches will be retained for a period of 30 days. After 30 days, if the item(s) have not been claimed, they will be donated to the Salvation Army.

Insurance: All passengers are covered by $5 million in liability insurance while on the motorcoach only. Holiday Tours is not responsible for lost, stolen, or damaged articles or luggage.

Sunday Devotionals: For tours in transit on Sundays, a short Christian devotional may be held.

Disclosure of Conditions and Responsibility: In common with other tour companies, Holiday Tours, Inc., acts solely as agent for transportation companies, hotels, restaurants, and other providers of travel services, and therefore, Holiday Tours does not assume any liability for injury, damage, loss, accident, or delay due to any act or default of any company or person engaged in transporting the passengers or rendering any other travel service. The itineraries shown in this brochure are planned at this time, but are subject to revisions should circumstances make such changes necessary. Holiday Tours reserves the right to decline, to accept, or retain any person as a member of any tour, or to cancel or alter any tour if circumstances require it. No refunds will be made on meals, sightseeing services, or any other part of the tour not utilized. Payment of a deposit will indicate acceptance of all herein mentioned features and conditions by the purchaser. 

Special Groups: For your group, Holiday Tours would be happy to put together a special tour including your own departure location, your own tour date, and your own special interests in your itinerary. Just call our office for more details.

Final Tour Information: Approximately five days prior to departure, you will receive final tour information confirming amount paid and your boarding location; as well as luggage tags, itinerary changes, and other appropriate information.

Photo Credits: Special thanks to Carnival Cruise Lines. Also, we would like to thank Conventions and Visitors Bureaus across the country for their cooperation in supplying many of the color photos shown.

Carry & Conceal: Carry and Conceal Weapons are not allowed on the coach.

Special Pick-ups: Special pick-ups will not be made within 20 miles of a scheduled pick-up location. Too many stops for pick-up can affect the time schedule for a trip and also conveniences our passengers who traveled to one of the scheduled pick-up locations.

Special Pick-ups (15 or more people): Holiday Tours invites groups of all sizes to join on with any of our listed tours. For groups of 15 or more, a special pick-up may be arranged en route at a convenient spot, as long as the spot you are requesting is directly off the highway and not within 20 miles of one of our designated pick-up locations. For groups of 20 or more, the pick-up location may be up to 5 miles off the designated route. Only one special pick-up may be allowed per trip. Please contact our office staff to see if a special pick-up is available.

Parking: Holiday Tours provides FREE parking in our paved, fenced parking lot at our Level Cross location. Holiday Tours assumes no responsibility for autos or possessions that are left at Holiday Tours or any designated boarding area. It is not recommended that anyone leave their vehicle overnight at any designated parking lot other than at our Level Cross location.
Departure Locations: See maps. All tours depart Holiday Tours in Level Cross. We offer the use of our paved, fenced parking lot for over 250 cars, free of charge to tour patrons.
Additional departure locations where specified in itineraries.

Winston-Salem (PARK & PICK-UP) - Parkway Plaza Shopping Center located at 1237 Silas Creek Pkwy, Winston-Salem, NC 27127. Pickup area will be in the corner of the large parking lot by the IHOP. See map below for exact location.

Greensboro (PARK & PICK-UP) - American Furniture Warehouse located in the Westgate Shopping Center at 3900 W. Gate City Blvd, Greensboro, NC 27407. (Formerly High Point Road) The pick-up area will be the front of the parking lot, located between Libby Hill Seafood Restaurant and the ATM. 

Burlington (Graham) (PARK & PICK-UP) - Graham Park & Ride lot, I-85, exit 147. On I-85 South, take a left at the top of the exit onto S Main St/Hwy 87. On I-85 North, take a right at the top of the exit onto S Main St/Hwy 87. Turn left onto E Crescent Square and then make a left into the Graham Park & Ride lot. Please do not park in front of electric vehicle charging stations. You will need a card to leave on your dashboard that will be supplied with final tour information, if you are leaving a vehicle.

Durham (PICK-UP ONLY) - Walmart Parking Lot located at 1525 Gleen School Road in Durham, NC 27704.  Pickup area is located in the southeast corner.  (NOTE:  This location does not openly allow parking. If you must leave a vehicle parked, politely check with someone at this location.  Neither the establishment nor Holiday Tours are responsible should damage occur to your vehicle.)

Reidsville (PARK & PICK-UP) - Food Lion Parking Lot, 1130 Freeway Drive, Reidsville, NC, in Belmont Square Shopping Center.

Other Boarding Locations: Often requests for alternate boarding locations are honored. Usually, when a request for a pick-up point is near the normal tour route, we are happy to find a convenient location.

Protocols for Infectious Diseases: An inherent risk of exposure to COVID-19 exists in any public or private place where people are present. COVID-19 is a highly contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and passengers with underlying medical conditions are especially vulnerable. By boarding the bus, you voluntarily assume all risks related to exposure to COVID-19 and other infectious diseases and accept full responsibility for personal injury to themselves or others in their party. Passengers understand and agree that at any point during a tour, if the passenger tests positive for infectious disease or exhibits signs or symptoms, Holiday will have to take action to protect the group. These actions may include but are not limited to removing the passenger, refusing to reboard the passenger and their traveling party, or any other steps, in its sole discretion, that are deemed necessary under the circumstances to protect the health and well-being of others. Each passenger is responsible for all other related costs and fines, including travel expenses. Under no circumstance shall Holiday be liable to any such Passenger for any costs, damages, or costs incurred by any Passengers. 

**This general tour information is subject to change at any time.**